1.Consent:
“Personal data” means any information collected and logged in a format that allows you to be identified personally, either directly (e.g name) or indirectly (e.g telephone number) as a person. Before providing us with this information, we recommend that you read this document before describing our policy. Thos personal data protection policy forms part of the terms and conditions that govern our hotel services. By accepting these terms and conditions, you expressly accept the provisions of policy.
2. Protecting your personal data
2.1Transparency:
When collecting your personal data, we will communicate all information to you of the purpose and recipients of the data.
2.2 Legitimacy:
We will collect and process your personal data only for the purpose described in this policy
2.3 Relevance and accuracy:
We will only collect personal data that is necessary for data processing. We will take reasonable steps to ensure that the personal date we hold is accurate and up to date.
2.4 Storage
We will hold your personal data for the period necessary for processing in compliance with the provisions of the law
2.5 Access, rectification, opposition:
You may access, modify, correct or delete your personal data, particularly to avoid receiving sales and marketing information.
2.6 Confidentiality and security:
We will ensure reasonable technical and organisational measures are in place to protect your personal data against alteration or accidental or unlawful loss, or unauthorised use, disclosure or access.
2.7 Sharing and international transfer.
We may share your personal data with third parties for payment processing, email services and other services essential to the running of the business (such as commercial partners and /or service providers) for the purposes set out in this policy. We will take appropriate measures to guarantee security when sharing or transferring such data.
3. Scope of application:
This policy applies to all data processing implemented in our hotel and to our reservation websites
4.What personal data is collected:
At various times, we will be obliged to ask you, as a guests, for information about you and/or family members, such as:
Contact details, for example, first name, last name, telephone number, email address.
Personal information, for example date of birth, nationality, medical conditions
Information relating to your children, for example, first name, last name, date of birth, age.
Your credit/debit card number, for transactions, cancellation charges and reservation purposes
Your arrival and departure date
Your preferences, for example, preferred floor, newspapers, dietary requirements.
Your questions comments/comments, during you stay or following a stay at the hotel
The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult.
We do not deliberately collect sensitive information, such as race, ethnicity, political opinions, religious and philosophical beliefs, union members or details of sexual orientation. Depending on applicable local laws, other information which could be considered sensitive such as, your credit/debit card number will be collected in order to meet your requirements orprovide you with an appropriate service. In this case, depending on laws in force in certain countries, your prior consent may be required with regard to the collection of this sensitive information.
6.How will we use the information about you:
We collect your data for the purposes of:
Meeting our obligations to our customers
Managing the reservation of rooms and accommodation requests. Creating and storage of legal documents in compliance with accounting standards.
Managing your stay at the hotel, monitoring use of services (telephone, bar, pay t.v etc. Managing access to rooms, internal management of lists of customers who have behaved inappropriately during their stay at the hotel (aggressive and anti-social behaviour, non-compliance with safety regulations, theft, damage and vandalism, or payment incidents.
Improving our hotel service, especially processing your personal data in our customer marketing programme on order to carry out marketing operations, promote brands and gain better understanding of your requirements and wishes. Adapting our products and services to better meet your requirements, customising commercial offers and promotional messages we send to you, informing you of any new services created by the George hotel, Buckden.
Segmentation operations based on reservation history and customer travel preferences with a view to sending targeted communications, predicting and anticipating future behaviours, developing statistics and commercial scores and carrying out reporting, providing context data for tools when a customer visits the
website or makes a reservation. Knowing and managing preferences of new or repeat customers, sending newsletters, promotions, tourist, hotel or service offers, or contacting by telephone, managing requests to unsubscribe from newsletters, promotions, tourist offers and satisfaction surveys. Taking into account the right to object, using a dedicated telephone service to search for persons staying at the George hotel, Buckden, in the event of serious events affecting the hotel (natural disasters, terrorists attacks etc.)
Securing and enhancing your use of the George’s website, especially , improving navigations, implementing security and fraud prevention.
Conforming to local legislation (for example, storing of accounting documents)
7. Conditions of third-party access to your personal data
To guarantee you the right of access and amendment we have to share your personal data with internal an external recipients subject to the following conditions.
Within the George hotel Bucken, in order to offer you the best service, we can share your personal data and give access to authorised personnel from the George Buckden including:
Hotel staff
Reservation staff using reservation tools
IT Departments
Commercial partners and marketing services such as an email service provider
Medical services if applicable
Legal services if applicable
Any appropriate person with The George Hotel entities for certain specific categories pr personal data.
With service providers and partners, your personal data may be sent to a third party for the purpose of supplying you with required services and improving your stay, for example:
External service providers: I.T sub-contractors, banks, credit card issuers, external lawyers, dispatchers, printers.
Local authorities: We may also be obliged to send your information to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations, this includes, emergency and the law enforcement service.
8. How we secure your information
The George Takes data security seriously, and we use appropriate technologies and procedures to protect personal information. Our information security policies and procedures are aligned with widely accepted international standards, we apply the controls detailed in the payment card industry data security standard to all environments storing personal data. These standards are applied and are reviewed are reviewed regularly and updated as necessary to meet our business needs, changes in technology and regulatory requirements.
For example: Policies and procedure
We have measure in place to protect against accidental loss and unauthorised access, use, destruction, or disclosure of data
We have business continuity and a disaster recovery strategy that is designed to safeguard the continuity of our service to our guests and to protect our people and assets.
We place appropriate restrictions on access to personal information
We implement appropriate measures and controls including monitoring and physical measures, to store and transfer data securely.
Training for employees and contractors
We require privacy, information security and other applicable training on a regular basis for our employees and contractor who have access to personal information and other sensitive data
We take steps to ensure that our employees and contractors operate in accordance with our information security policies and procedures and any applicable contractual conditions
Vendor risk assessment
We require through the use of contracts and security reviews, our third-party vendors and providers to protect ant personal information with which that are entrusted in accordance with our security policies and procedures.
9.Marketing
We would like to send you information about our products and services and other companies in our group, which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email mail@thegeorgebuckden.com or click the unsubscribe at the footer of any of our marketing emails.
10.Storage of data
We’ll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support related reporting, or accounting purposes. We’ll also hold onto your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. We may also keep hold of some of your information as required, even if it is no longer needed to provide services to you.
11.Access and modification.
You have the right to access your personal data collected by the George hotel, Buckden and to modify it subject to applicable legal provisions. You may also exercise your right to object by writing to the address below. If you have any questions, would like to request access, deletion or changes be made to your information, please contact the hotel directly by sending an email to manager@thegeorgebuckden.com or by writing to the address below.
The George Hotel
High Street
Buckden
St Neots
Cambridgeshire
PE19 5XA.
For the purpose of confidentiality and personal data protection, we will need to identify you in order to respond to your request. If your personal data is inaccurate, incomplete or not up to date, pleas send the appropriate amendments to the above details. All requests will receive a response a swiftly as possible and In accordance with applicable law. Substantial access requests may incur and administration charge.
12. Updates and changes to how we protect your privacy
We may modify this policy from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation at the George.
13. Cookies.
We use cookies when you visit this site. There four main types of cookies:
Site functionality cookies -These allow you to navigate the site and use our features
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Customer preference cookies – When you are browsing these cookies will remember your preferences (Like your language and location) so we can make your experience as seamless as possible and more personal to you.
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By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the help section in your browser should provide instructions on how to locate the file or directory that store cookies.